Contact Us

Do you have questions, feedback, or need more information?

Is your question not listed on one of our information pages, or is something not entirely clear? Then please send an email to support@hotamsterdam.com. Please include your name, phone number, and the city where you live. If you are contacting us for after-sales service, we kindly ask you to include photos of the product.

Customer Service – Opening Hours:

Monday to Friday: 09:00 – 17:00
Saturday: 10:00 – 18:00
Sunday: Closed

Frequently Asked Questions:

Q: How long does it take before I receive my package?

A: Please note that we need an average of 3 to 7 days to process your order before it is shipped. You can rest assured that we will do everything we can to deliver your order to you as quickly as possible! Once your order has been shipped, the estimated delivery time – depending on your country or region – is between 14 and 30 days. Please take into account any public holidays that may affect delivery times.

Q: What is the company's return policy?

A: After we have received your return and checked the condition of the item, we will process your return or exchange. Please allow a processing time of at least 14 days after receipt of the item for processing your return or exchange.

Q: How can I contact you regarding my order?

A: You can contact us via email at support@hotamsterdam.com or by using the contact form found on this page.