Return & Refund Policy
Thank you for your purchase. We hope you are satisfied with your purchase. However, should you not be completely satisfied with your purchase for any reason, you may return it to us. See below for more information regarding our return policy.
RETURNS
To be eligible for a refund, you must return the product within 14 calendar days of your purchase. The product must be in the same condition as when you received it and must not be damaged in any way.
RETURN PROCESS
Contact customer service to receive a return address. Once you have received the address, place the item securely in the original packaging and [include your proof of purchase].
In some cases, return shipping is free. If you return an item and the reason for the return is not due to an error on the part of hotamsterdam.com, the return shipping costs will be deducted from your refund.
REFUNDS
Upon receipt of your return and verification of the condition of the item, we will process your return or exchange. Please note that it may take at least 14 days from the receipt of your item to process your return or exchange. It may take 1-2 billing cycles for the refund to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- perishable items
- lingerie
- gift cards
- personalized items
- digital products
For defective or damaged products, please contact us using the contact details below to arrange a refund or exchange.
QUESTIONS
If you have questions about our return policy, you can contact us via our support center.
PLEASE NOTE
If the return is initiated by the consumer, the shipping costs are the responsibility of the consumer. The exact costs depend on the courier you choose.
If the received goods are damaged or incorrect due to our fault, the consumer is not required to pay the shipping costs for this.